Entries Tagged 'Support' ↓

Just recently it became possible for different people to receive different results for the same keyword search. For some users, Google and Yahoo are now displaying “personalized” search results. This means that if you are logged into a Google or Yahoo service (like Yahoo! Mail, My Yahoo, Gmail, Google Maps, etc.), they may provide you different results based upon your previous search habits.

The rankings we use to establish pricing are based upon the more common generic results that are not personalized.

You can cancel a keyword at anytime. When you cancel, we’ll immediately check the rankings for that keyword and then charge the pro-rated amount(s) for any rankings that exist.

It’s important to keep in mind that when you cancel a keyword it is then available for another user to add to their account. If that happens, you won’t be able to add it back to your account since we only allow one customer per keyword.

Canceling is pretty simple.

You can either deactivate the keyword from within your online account or submit a trouble ticket to us requesting we deactivate the keyword for you.